是什么让人们决定道歉是否值得原谅？ According to an 文章 in yesterday’s 华盛顿邮报》, there’s a huge body of research that explores this very subject. 我们经常就如何处理危机和为自己的行为负责向客户提供咨询。

有很多因素会影响人们是否愿意原谅和忘记。 这篇文章特别指出了一个我觉得很有趣的问题：最初的行为是故意的还是错误的？ The author uses the example of Anthony Weiner and suggests that the reason people wouldn’t forgive his behavior is because it came across as intended. Arnold Schwarzenegger, on the other hand, was able to transcend past harassment allegations 通过 suggesting that he didn’t understand his behavior was perceived as anything other than playful. This was, of course, before his more recent scandals for which he hasn’t been forgiven.

It’s an interesting finding and one that will make me think as we help our clients navigate crisis situations. 但我很难想象安东尼·韦纳（Anthony Weiner）怎么能把他的性短信争议说成是无意的。